Privacy Policy

Effective Date: 25 August 2026

At Wattsright Solar Brokers, your privacy comes first. We are committed to handling your personal information responsibly and protecting your privacy while helping you compare solar and battery solutions.

“No cold calls. No spam. No pressure.”

1. Information We Collect

When you interact with our website or services, we may collect:

• Contact information, including your name, email address, mobile or telephone number, and property address.

• Energy usage information, including electricity bills, quarterly energy costs, and information about your solar or battery requirements.

• Quote and enquiry information, including your preferences, appointment details, questions, and service requests.

• Website and technical information, including your IP address, browser type, device type, cookies, and website activity.

• SMS consent information, including whether and when you agreed to receive text messages from Wattsright Solar Brokers.

We collect information directly from you when you complete a website form, upload a document, request a quote, book a consultation, contact us, or opt in to receive communications.

2. How We Use Your Information

We may use your information to:

• Provide personalised solar and battery quotes.

• Compare products, services, and installer proposals.

• Respond to your enquiries and provide customer support.

• Arrange consultations, appointments, and follow-ups.

• Send service-related updates and communications you have requested.

• Improve our website, services, and customer experience.

• Maintain records of your requests and communication preferences.

• Meet applicable legal, regulatory, and compliance requirements.

We only use your personal information for the purposes described in this Privacy Policy or for purposes you have otherwise authorised.

3. SMS Communications and Consent

If you provide your mobile number and separately select the SMS consent checkbox on our website, you agree to receive SMS messages from Wattsright Solar Brokers regarding:

• Quote requests and comparisons.

• Appointment confirmations and reminders.

• Follow-ups relating to your enquiry.

• Solar and battery service updates.

• Relevant promotional or marketing communications where you have expressly opted in.

SMS consent is voluntary and is not a condition of purchasing or receiving our services.

Message frequency varies depending on your enquiry, appointments, and interactions with us. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@wattsrightbrokers.com.au or +61 420 609 990.

After you opt out, you may receive a final message confirming your removal from the SMS program. We will not send further marketing SMS messages unless you provide new consent.

4. Mobile Information and SMS Consent Non-Sharing

Mobile numbers and SMS opt-in or consent information will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

Your SMS consent applies only to communications from Wattsright Solar Brokers and does not provide consent for any installer or other third party to send you marketing messages.

We may use authorised communications and technology service providers solely to deliver messages and operate our services on our behalf. These providers may only use the information as necessary to provide those services and must handle it in accordance with applicable confidentiality and privacy requirements.

5. Sharing Your Information

We may share relevant information with selected, pre-approved solar installers when:

• You request a quote or comparison.

• You express an interest in proceeding with an installer.

• Sharing the information is necessary to provide the service you requested.

• You have given us permission where required.

We do not provide your mobile number to an installer for its own marketing purposes. Where you specifically authorise us to provide your contact details to an installer, those details may only be used in connection with the quote, consultation, or service you requested.

We may also share limited information with trusted service providers that assist us with website hosting, customer relationship management, communications, analytics, document storage, and business administration. These providers are only permitted to use the information to perform services on our behalf.

Some service providers may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure that appropriate privacy and security safeguards are applied.

We may disclose information where required by law, regulation, court order, or a lawful request from a government authority.

6. What We Do Not Do

• We do not sell your personal information.

• We do not send marketing SMS messages without the required consent.

• We do not share your mobile number or SMS consent with third parties for their own marketing or promotional purposes.

• We do not share your information with multiple installers without an appropriate service-related reason or your permission.

• We do not continue sending marketing communications after a valid opt-out request has been processed.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality and browsing experience.

• Understand how visitors use our website.

• Analyse website traffic and performance.

• Remember preferences and improve relevant content.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

8. Data Security and Retention

We take reasonable administrative, technical, and organisational steps to protect your personal information from misuse, loss, interference, unauthorised access, modification, or disclosure.

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services.

• Maintain business and communication records.

• Meet legal, regulatory, and compliance obligations.

• Resolve enquiries, complaints, or disputes.

When information is no longer reasonably required, we take appropriate steps to delete, destroy, or de-identify it where permitted by law.

9. Your Privacy Rights and Choices

Subject to applicable law, you may:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of personal information where applicable.

• Withdraw your SMS or marketing consent.

• Opt out of marketing communications.

• Ask questions or make a complaint about how your information has been handled.

To make a request or lodge a privacy complaint, contact us using the details below. We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites, products, or services. Wattsright Solar Brokers is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, messaging practices, or legal obligations change.

Any updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

Wattsright Solar Brokers
Email: info@wattsrightbrokers.com.au
Phone: +61 420 609 990
Website: https://wattsrightbrokers.com.au/